Cancellation Guidelines

Last revised: 23 July 2026

1. Customer-initiated cancellation

You may request cancellation before your order enters the packing queue. Submit the request through Track & Support quoting your order number. Confirmed cancellations of prepaid orders are refunded within 5–7 business days.

2. Post-dispatch status

Orders already handed to the courier cannot be cancelled. Quality concerns after delivery are handled under our Quality Guarantee & Refunds policy.

3. Scheduled deliveries

Date-specific orders cannot be cancelled within 6 hours of the scheduled dispatch window because seed packs are pre-selected and reserved for your delivery slot.

4. Merchant-initiated cancellation

We reserve the right to cancel orders affected by supply shortages, extreme weather, or courier embargoes. Affected customers receive a full refund or the option to reschedule.